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Help/FAQ

We do not accept payment. Every product on the platform is linked to the Vendor’s original page where they are being sold.

Shipping differs from vendor to vendor. Most ship internationally though special shipping costs may be applicable. Please check your product page to see if it is available to be shipped to your country.

Shipping time varies from vendor to vendor. Please check the product page to see which shipping method your vendor use.

Yes you can track your order. When your order ships, you will receive an email with a tracking link from the vendor. 

Yes you can become a vendor until Jan 01. Please contact berlinvirtualchristmasmarket@gmail.com for more info.

You can contact our customer support 015778425896 from 8 00 to 17 00 CET. Or you can raise a complaint at berlinvirtualchristmasmarket@gmail.com